Our Return Policy
At Calm Modern Living, we want you to feel comfortable and confident when shopping with us.
We accept eligible returns within 30 days from the date your order is delivered.
Return Requirements
To qualify for a return, the product should meet the following conditions:
- The item must be unused and remain in its original condition.
- The item must not show signs of damage, misuse, or modification.
- Products should be returned in their original packaging whenever possible.
- All included parts, accessories, manuals, and other materials should be returned with the item.
- A valid order number or other proof of purchase must be provided.
Items that do not meet these conditions may not be eligible for a refund.
Starting a Return
If you would like to return an item, please contact our customer support team before sending the product back.
Please include:
- Your order number
- The item you would like to return
- The reason for the return
After your request has been reviewed, we will provide the appropriate return address and instructions.
Please do not send a return without contacting us first, as unauthorized returns may not be accepted.
Return Shipping Costs
If you are returning an item because you changed your mind or no longer need the product, return shipping costs are generally the responsibility of the customer.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We may ask you to provide photos of the product, packaging, or damage so we can review the issue.
Depending on the situation, we may provide a replacement, refund, return shipping assistance, or another appropriate solution.
We recommend using a shipping service with tracking when returning an item. Calm Modern Living cannot be responsible for return packages that are lost or damaged while being shipped back to us.
Refunds
After your returned item arrives, we will inspect it to confirm that it meets the return requirements.
Once the return is approved, the refund will be issued to your original payment method within 3 business days.
Please keep in mind that your bank, card issuer, or payment provider may take additional time to display the refund in your account.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us promptly so we can review the issue.
Providing clear photos of the item and its packaging can help us resolve the situation more quickly.
We will work with you to determine the most appropriate solution.
Need Help?
If you have questions about a return, refund, or damaged order, please contact our customer support team.
Email: support@pelmorinecliffshelf.shop
We are happy to help make the return process as clear and simple as possible.